Can You Call The Police Without Service

NOTE: 111 calls are free. Y'all can call this number on a mobile phone even if the telephone is out of credit.

The operator will ask you which service y'all demand and connect you to the right service.

Call 111 and enquire for Police when:

Someone is breaking into your house correct now
There is motorcar accident where people might exist hurt, or cars are blocking the route
Someone has been assaulted and the offender is nonetheless there
You are agape for your rubber and or for those around you lot
Yous demand an emergency Law response

If you tin't make up one's mind if it'southward a real emergency and you're still worried, call 111 and ask us. We'll assist you piece of work out what to do.

Constabulary receive 900,000 111 calls a year. Around 20 per cent of those calls result in an emergency or firsthand response (otherwise known as a P1 upshot, as illustrated past the cerise bar in the graph).

(Click on the above image to view the graph)

A P1 issue is when there a serious threat to life or holding, violence is existence used or threatened to being used, a serious offence or incident is in progress, an offender is present or leaving the scene and where a serious car blow has happened and people are trapped or seriously injured.

The other eighty per centum of 111 calls received, while still prioritised, are considered non-emergency matters. Examples of not-emergency matters Police receive include such things every bit reports of historic crimes, racket and parking complaints. Non-emergency matters take up valuable time in the 111 system and may cause a delay for someone in a life-threatening situation or existent emergency.

There are alternative contacts members of the public can employ in a not-emergency situation to contact Constabulary:

Apply 105.police force.govt.nz or call 105 or for reporting situations that don't require immediate Police or Emergency Services attendance. Over again 105 is for Police, not other emergency services.
*555 for urgent just non-life threatening traffic matters that don't need an emergency Law response.
Online reporting of an incident
Community Roadwatch form - for reporting dangerous or risky driving behaviour
Local Law stations – view list of Police force station contacts
The Mental Health Support Line available 24/seven (text or call) on 1737 or at www.1737.org.nz

What happens when you phone call 111

When you call 111, a Spark operator will answer your call and inquire which emergency service you want - Burn, Ambulance or Police force.

When y'all are connected to Police, the telephone call taker will ask you a series of questions equally detailed further down this page to get the information Constabulary needs in society to go help to you.

If yous need urgent Law assistance merely cannot speak considering you are afraid for your condom or that of others around you, the 111 Spark operator can assistance you in the following means:

Calling from a mobile	Calling from a landline
Your call goes to the 111 Operator who ask which emergency service you need (Fire, Police force or Ambulance).	Your call goes to the 111 Operator who ask which emergency service y'all need (Fire, Police or Ambulance).
If you lot do not speak, your phone call is directed to a recorded bulletin. Y'all volition be asked to press 55 if you require emergency aid.	If you practise non speak, the 111 operator will ask you to press any number on your telephone if yous require an emergency service.
Pressing 55 when asked transfers your call to Police.	If any button is pressed your call will become through to Constabulary.
Note:. The recorded message is repeated twice and if55is not pushed the call is ended.	Note: The 111 operator volition ask you twice to push any push and if no buttons are pushed the call is ended
If in that location is background noise that indicates a service could be required (due east.1000. noise of a disturbance, sounds of distress etc.) and so the telephone call is presented to the service the operator deems advisable. The call is announced past the 111 Operator to the emergency service phone call taker as a phone call with no speech and what they heard to indicate a response might be necessary.

Once connected to Police, the Police call taker volition attempt to communicate with you by asking simple yep or no questions and you will be asked to push button any keys on your phone in response to these questions. If you are not able to speak, mind advisedly to the questions and instructions from the call taker so they tin can assess your phone call and arrange assistance for you.

If y'all can, it is ever best to speak to the call taker even by whispering. Yous may need to whisper to give your location.

Emergency Caller Location Data (ECLI)

If you are calling from a mobile phone theEmergency Caller Location Information (ECLI) system allows automatically generated information about the location of that device to be made available, at the fourth dimension of the telephone call, to the emergency service (Police force, Burn down or Ambulance). ECLI information indicates the approximate geographical position of a mobile device and is generated by an emergency 111 phone call from that device. Using ECLI improves the accuracy and speed with which Emergency call takers can verify a caller's location.

The system is managed past the Ministry of Business, Innovation and Employment (MBIE) and the process and system has been included in a Code of Practice issued by the Privacy Commissioner. Law volition only concur the ECLI for the purpose of responding to an emergency phone call and will keep a record of the data that was relied upon to respond to the call.

Like all personal information held past Constabulary, an individual is entitled to access their personal information and to enquire for it to be corrected if necessary. (Run across 'How do I request data nigh myself? Frequently Asked Question)

To access more detailed information about ECLI and a list of FAQ'due south please refer to the Ministry building of Business, Innovation & Employment website

What you'll be asked when y'all call 111

The law communicator will ask you three questions to starting time with:

where are you (where are police force needed)?
how long ago did information technology happen?
what's happening now?

They'll as well confirm your name, accost and contact details.

Then you may exist asked more than questions, such equally:

where is the person causing business organization now?
do they accept weapons?
if that person has left, which way did they go and how did they get out?
who are they? What do they expect like and how are they dressed?
what'south the number plate or clarification of their vehicle?
what else is happening?

At the same time as we're asking y'all for this data, if an emergency response is needed we're getting police on the way.

Help the states to find you lot

It's critical in an emergency to accurately describe how law tin find you. We don't always know where you lot are, especially if yous're calling from a mobile phone.

If y'all're at dwelling, it will exist easier to give the police communicator the right information if you've written it downwardly beforehand. Make sure yous, your visitors or children can quickly provide:

phone number
suburb
town/district
RAPID number (bachelor to rural residents from local authorities).

If yous're on the move, give street, road or bridge names or other geographical features every bit reference points.

Children and 111

Make sure that your children know about the proper utilise of 111 emergency calls.

Teach children nearly dialling 111 in emergencies with these fun activities.

Communications Centres

Police take Communications Centres in Auckland, Kāpiti, Wellington and Christchurch. Each year we get about 900,000 calls to 111 and virtually one,600,000 non-emergency calls.

Communications Centres handle:

111 emergency calls – when an emergency Police response is needed.
105 non-emergency calls – for incidents that don't require firsthand Police or Emergency Services attendance and for general Constabulary enquiries.
*555 traffic calls – for traffic matters that don't need an emergency Police response.

Our Emergency and Non-Emergency Communication Centres, in full, receive nearly 3,000,000 combined enquires of calls, emails and online reports throughout the year.

Become a police communicator

Police communicators bargain with calls about burglaries, family violence, disputes, fights, crashes, armed robberies, search and rescues, homicides, dangerous driving, missing children, thefts and many other incidents.

Communicators find out what'due south happening and where, determine on the right police response and send information through to the police force dispatchers who are responsible for getting law units on the mode.

Are you quick at gathering and analysing data and keen to help people who demand police assistance? Then working equally a law communicator could be the job for you.

We'd like to hear from you if you want to find out about becoming a law communicator.